Are Restaurant Designers Complete Morons?

Not all of them, but certainly quite a few. I have been meaning to write on this topic for a long time as it seems like a lot of non-sit down places don’t actually place utensils, condiments, lids and napkins in a place where their customers might actually expect to find them. Why is it so hard to have both the lids and the straws within a half of a mile of the soda dispenser? (Baja Fresh).  Why is it ever a good idea to put everything in one place, except the napkins, which are around the corner? (Costco). Same deal with the forks? (Mad Greens). Just a few notable examples.

So these layouts don’t stop me from going there. And of course, despite knowing where things are, I still forget every single time I go there, so I end up getting angry. Can anyone explain the rationale behind this? Please!

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